DELIVERY TERMS
Delivery times
Finnails online store strives to process and ship all orders as quickly as possible. We usually deliver products within 1–3 business days of receiving the order and confirming payment. If your order is delayed for any reason, we will notify you promptly by email or phone.
Delivery areas
We currently deliver to:
- Finland
- Poland
- Sweden
- Germany
- Netherlands
Possible delivery costs:
- International shipping €14.90
- Parcel Post: €7.90
- Pick-up from postal office or parcel locker: €7.90
Delivery methods
We use reliable partners such as Posti and Matkahuolto for delivering orders. You can choose the most suitable delivery method at checkout when placing your order.
Alternative delivery methods:- Home delivery by post
- Delivery to a postal office or parcel locker
Delivery tracking
Once your order has been dispatched, you will receive a delivery confirmation and a possible tracking code by email, which you can use to track the progress of your shipment. With the tracking code, you can check the status of your order on the carrier's website.
Delivery delays
While we always aim to adhere to our stated delivery times, we cannot guarantee an exact delivery date due to reasons beyond our control, such as those caused by third parties like carriers. Finnails is not responsible for delays caused by, for example, congestion in transport, strikes or other similar situations.
Returns
If the product you received is damaged during delivery or if your shipment is lost, please contact us as soon as possible by email at
The customer has the right to cancel their order within 14 days of receiving the product. To exercise the right of withdrawal, the decision must be communicated by email. The returned product must be in its original condition and unopened. Refunds will always be made to the payment method used in the order. The refund, including shipping costs (excluding any additional services), will be paid within 14 days of receiving the return. Products classified as cosmetics are not returnable. The customer is responsible for return costs, unless the product is faulty.
Payment service provider
Paytrail Oyj (2122839-7) acts as the implementer of the payment intermediation service and as the payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on your account statement or card invoice and will forward the payment to the merchant. Paytrail Oyj has a payment institution license. In case of complaints, please contact the product supplier primarily.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/consumer/information-on-payments
info@finnails.com